SENDINGS & RETURNS

Our Jewelry shop has an agreement with SEUR Transportation Company, to carry out sending to Iberian Peninsula. Any event that occurred in our shipments are properly protected.

Delivery periods:

Normal orders: 2 to 15 business days. Urgent / special orders: always contact Hisamar´s Jewelry on phone number 609791341. The delivery starts from processing of the order, this occurs once our administration has received proof of payment.

The delivery starts from processing of the order, this occurs once our administration has received proof of payment.

For more information, contact us at 609791341 in the morning from 9:30 am to 14 pm and from 17 to 20 pm, Saturdays from 10 to 14 hours or by e-mail at administración@joyeriahisamar.com

SATISFIED OR YOUR MONEY BACK:

Hisamar´s Jewelry conveys confidence when you are shopping. You can examine the product purchased at home and if not convinced you can exercise your right to withdraw or replace it for another product.

You may return the product received, if it does not meet your expectations, the right of withdrawal must be exercised within 7 business days from receipt of product.

To proceed to the refund, the product must be returned without being used, in its original packaging.

After examining the piece in our workshops and checking any defects or damage of product, we will refund the purchased product by the same method of payment used for the payment of the order.

Shipping costs of returning the product, shall be paid by the buyer unless the return is due to an error attributable to our shop.

The return of products must be made to the following address:

  • Hisamar´s Jewelry PJ
  • C/ Teruel, 1
  • 16004 Cuenca

For more information, contact us at 609791341, in the morning from 9:30 to 14 pm and from 17 to 20 hours, on Saturdays from 10 to 14 hours or by email at the address administración@joyeriahisamar.com

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